Given the fast-paced life and the increasing pressure that comes with it, one’s mental health often takes a hit. Owing to the growing need for mental health care, numerous platforms have come up to help people cope with their daily struggles.
However, the mental health issues and needs of each individual can differ. Hence, not every app can suit one’s needs.
Did you try the BetterHelp subscription for mental health counseling? Are you not satisfied and want to cancel it but don’t know how to?
Well, it might seem confusing, but there are a few easy ways to cancel your subscription to BetterHelp. Keep reading and find out a detailed step-by-step guide to end your subscription and save money!
What Is BetterHelp?
BetterHelp is one of the largest online networks of therapists who have a license, accreditation, and experience. They offer help with a wide range of mental health issues, that include anxiety, depression, trauma, grief, and much more.
Their therapists aim to provide users with the same experience they would expect from offline therapy. People have the option to communicate whenever and however they want.
The platform works by matching you with a therapist who can cater to your needs. All you have to do is answer some questions, and it will find you a licensed therapist who fits your preferences and needs.
You have the option to communicate with the therapist however you are comfortable. They give you the option to chat, call, or do a video session with the therapist.
You can also schedule live sessions as per your schedule. It allows you to connect from a computer and a mobile device.
How Much Does BetterHelp Cost?
BetterHelp is an affordable platform that offers various subscription plans designed to suit the budget of users. You can pick one that fits within your pocket.
The subscription packages offered by BetterHelp are:
Weekly Plan
The weekly plan costs $80 per week. You can subscribe to their counseling services only for one week, and it will allow you to avail of any service and as many sessions as you need.
Monthly Plan
For $260, you can get a monthly plan, which comes down to $60 per week. You will have to pay a monthly bill only.
Quarterly Plan
The quarterly subscription plan costs $540. Here, the weekly costs come to $45 for a week due to the longer subscription availed.
Annual Plan
For someone who wants to avail of the long-term services from BetterHelp, they can pay $1820 yearly. It results in $35 per week, making it a highly affordable option.
Is BetterHelp’s Cancellation Policy Easy?
Yes, the platform BetterHelp has an easy cancellation policy. It allows you to cancel with only a few clicks and by answering some easy questions.
What makes BetterHelp a popular platform among users is the ease of getting in as well as out of the therapy. Although it took multiple calls, consultation sessions, and back-and-forth trips to the therapist’s office, now all of it can happen with merely a few clicks on your smartphone.
You can make the cancellation much easier for the therapist, too, by telling them your plans to quit. If you had a good experience with the therapist, it would help them wrap things up for you and get a conclusion rather than leaving things hanging.
How To Cancel BetterHelp Subscription?
Now that you know it is relatively simpler to cancel the subscription let’s come to the main question. How to cancel it?
Well, there are three different ways to do that quickly and easily. These methods are:
1. Online Contact Form
- Access the contact form, which will allow you to cancel the subscription.
- All you need to do here is enter the basic information like your name, email address, and the reason for quitting their counseling services.
- Click on the submit button, and they will process your cancellation request.
2. BetterHelp Account
- You can also use your BetterHelp account to cancel the subscription to their mental health services.
- Start by logging into your account and going to the account settings.
- Choose the payment settings option.
- After that, tap on the ‘Change Plan Or Quit Counseling’ option.
- You will get a request to share your reason for quitting the sessions you have subscribed to.
- Once you enter the reason, click on ‘Quit Counseling.’
- It will automatically cancel your membership.
3. Write An Email
- Another way to cancel the subscription is by contacting customer support through email.
- You can write an email to – contact@betterhelp.com.
- In the subject, you can mention – Request to cancel the subscription.
- Then write your email stating the reasons for canceling your subscription or even deleting your account if you want that.
- You can be completely honest, as it could help the therapists and the team of BetterHelp in improving their services.
Why Do People Cancel The Subscription Of BetterHelp?
While user experience can vary, there are a few common reasons why people cancel their subscriptions to BetterHelp. Some of them are:
1. They Get Healthy
People often avail of the services for some time but cancel the subscription after a while. It is mostly because they feel they no longer require mental health services from the experts that are provided on the online platform.
It is a sign of the platform’s success that it is able to achieve its goals through its service providers – therapists. It shows that they help improve the mental health of the clients.
2. Generic Responses
Many clients complain that they have been getting generic responses from their counselors that are either not meaningful or don’t cater to the situation. It happens more when availing of counseling services through the chat option.
When clients don’t feel satisfied with the response or the service, they tend to cancel their subscriptions.
3. Lack Of Suitable Counselors
Many people have to cancel their BetterHelp subscription because they don’t find the right counselor.
The platform has a vast network of professional therapists, but still, not everyone is able to find one that suits them. Betterhelp tries to pair the clients with the best-suited counselor based on demographics like preferences, needs, and even location, but it is not always successful.
4. Online Therapy Not Their Thing
Online therapy has become a trend, but it might not suit everyone. Being a part of a physical session with a therapist helps people open up.
However, they may feel difficulty communicating about their personal problems with a therapist who isn’t in the same room. They may cancel their subscription after realizing this.
5. They Need More Serious Help
Sometimes, clients might also feel that they need more help to deal with their issues. They can be dealing with a severe mental disorder requiring diagnosis, treatment, and even physical check-ups.
Since this isn’t possible through online therapy, they might want to cancel and switch to in-office counseling.
6. Monetary Constraints
BetterHelp is a relatively affordable option, and it also offers the option of financial aid; still, not everyone can pay for it. They might have to cancel their subscription if they are facing a money crunch.
Are There Any Alternatives For BetterHelp?
If you are canceling your subscription to BetterHelp, chances are that you might not be entirely happy with the services they offer. In case you still want to avail online therapy and are looking for some alternatives, here are some options:
- Amwell
- Talkspace
- 7 Cups Of Tea
- iCounseling
- iPrevail
- Lantern
Final Thoughts
BetterHelp is an innovative and interactive platform that is helping many people who are struggling with mental health issues. It helps improve their quality of life and get healthy and happy.
However, there are still many who are either not satisfied with it or are unable to continue with the platform. If you are among them, you can simply cancel your subscription to the platform with three different methods.
Follow the steps listed above and say goodbye to your BetterHelp subscription!
She is an experienced Clinical Psychologist and Mental Health Writer with a decade of expertise in psychology. Skilled in assessment, therapy, and patient care. Committed to helping individuals through clinical practice and mental health writing at Therapyjourney.co. Passionate about promoting mental well-being and awareness. Open to aligned opportunities.